Wednesday, August 1, 2007

Initial Joy turns to Anguish

The saga of the missing bag continues...

After receiving the message from American Airlines that our lost bag had been found, we waited patiently for its delivery. Sunday came and went. Monday came and we contacted the Central Baggage department in Dallas. We asked that they contact the DC baggage office (no outside lines are given) and find out when our bag would be delivered. They sent 3 messages and all went unanswered. Not a good sign.

Yesterday, around noon, James went to the airport to get the bag. When he arrived he was told that the bag had been picked up. In order to 'pick up' a 'delayed' bag, you must have photo identification, the baggage claim check AND the file locator number. Obviously, someone had made a mistake. James spent an hour at the airport. He was told by the supervisor that the person who had made the entry that the bag had been claimed was off - they would be in tomorrow (today). We're still hoping that perhaps the bag was misplaced somewhere in DC or that the person who claimed our bag will be found.

It's getting harder to keep a positive outlook. Tune in later for an update....

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